Job title: Revenue Cycle Manager (RCM)

Location: Enterprise, OR

Terms: Full Time 1 FTE

Base Pay Range: $35.21 - $51.30 (Admin 4 scale)

About us: Wallowa Valley Center for Wellness (WVCW) is an innovative nonprofit providing comprehensive services to individuals impacted by mental health, addictions and developmental disabilities. We hire individuals that are skilled and motivated to meet our mission through outcome-based strategies that foster personal and community transformation.

What you will do (RCM): The Revenue Cycle Manager (RCM) oversees all billing, claims, accounts receivable, and payer contracting functions for the organization. This role ensures that revenue-related processes support accurate, timely reimbursement while maintaining compliance with Medicaid, Medicare, commercial payers, and grant requirements. The RCM will play a vital role in financial forecasting, reporting, and the sustainability of services in a frontier healthcare environment. Must be a certified coder.

Responsibilities

• Lead and manage the end-to-end revenue cycle process: intake, eligibility, authorization, billing, collections, and payment reconciliation
• Supervise and train billing staff; coordinate with clinical, administrative, and finance teams
• Oversee accurate and timely submission of claims to insurers
• Utilize coding certification to review claims and ensure correct coding
• Analyze denial trends, implement corrective actions, and work with payers to resolve disputes
• Ensure compliance with payer requirements and audit standards (Medicaid, Medicare, state reporting, etc.)
• Collaborate on annual budgeting and monthly financial reporting by providing RCM metrics
• Develop, track, and report key performance indicators (KPIs) for revenue cycle health
• Optimize EHR and billing platforms for streamlined workflows
• Support integration of new service lines and payer contracts

Skills/Abilities (universal for WVCW employees)

• Ability to maintain confidentiality, comprehend laws, regulations, and policies, and the ability to follow such laws, regulations, and policies and report when they are being violated

• Ability to interact with individuals of various backgrounds, sexual and gender orientations, education levels, and socio-economic status effectively, tactfully, and empathetically with a culturally responsive nature, occasionally interacting with those experiencing a crisis and in stressful situations

• Ability to communicate effectively in both written and oral formats with clarity and purpose, including the ability to complete objective, accurate documentation in a timely, consistent manner

• Must have strong computer skills including the ability to document in an electronic medical record, use electronic time tracking, and the ability to use Google Workspace, specifically Drive, Meets, Spreadsheets, Word documents, and email

• Ability to work as a team member, establish priorities, and manage time effectively to meet deadlines

• Display a non-judgmental attitude, and a willingness to learn new skills

• Demonstrated ability to work independently and follow verbal and written instructions

• Detailed-oriented; ability to maintain accurate records and necessary paperwork

Knowledge and Qualifications:

• Bachelor's degree in healthcare administration, business, finance, or related field
• 5+ years of progressive experience in healthcare billing or revenue cycle, with 2+ years in a supervisory/managerial role
• Deep familiarity with Medicaid, behavioral health billing, and grant-funded service models
• Strong knowledge of HIPAA, payer regulations, and compliance frameworks
• Proficient in EHRs, billing software, and Excel-based reporting - Experience in OCHIN Epic or Epic preferred
• Ability to adhere to WVCW's drug-free workplace which encourages a safe, healthy, and productive work environment
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; climb stairs several times a day
• Must pass a pre-employment drug screen and criminal background check PRIOR TO STARTING ONSITE
• Must adhere to the agency's non-discrimination policies
• Ability to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life styles, and sexual orientations and treat each individual with respect and dignity
• Must have strong computer skills or willingness to learn

WVCW is a Trauma informed Organization and this person is expected to be a leader and example of Trauma Informed Care in the workplace.

Reasonable accommodations may be made to enable persons with disabilities to perform the essential function.

Wallowa Valley Center for Wellness is an equal opportunity employer.